News
The Human Side of Automation in Multifamily – Karlin Conklin interviewed
Woodland Hills, CA – June 19, 2026 – As artificial intelligence reshapes how multifamily operators run their properties, the conversation has shifted from whether to adopt the technology to how to use it well. In a recent ConnectCRE feature, “The Human Side of Automation in Multifamily Property Management,” Karlin Conklin, Co-President and COO of Investors Management Group (IMG) and Parktown Living, shared her perspective on where AI delivers real operational value and where human judgment remains irreplaceable.
Conklin noted that analyses which once required a full week can now be completed in an afternoon, changing how quickly operators can identify trends and make course corrections. She also pointed to a meaningful shift in renter behavior. More prospective residents are using AI tools to search for apartments, which means property websites must now be optimized for AI-driven search results alongside traditional SEO.
On the question of AI replacing people, Conklin was direct. HVAC maintenance serves as a clear illustration. AI can build the maintenance schedule, organize workflow, source parts at competitive prices, and track delivery. The technician still has to show up, diagnose the problem, and complete the repair. The programmable work goes to AI; the skilled work stays with the team.
“The programmable skills taken on by AI mean the site team can use their experience and abilities,” Conklin said.
The article reflects the approach Parktown Living and IMG have put into practice since integrating AI into operations in 2023. Technology handles the volume and the speed. People handle the judgment, the relationships, and the work that matters most to residents.
Read the full article in ConnectCRE: “The Human Side of Automation in Multifamily Property Management.”
About Investors Management Group
Founded by Neil Schimmel, IMG is a nationally acclaimed real estate investment and asset management firm specializing in apartment communities. IMG’s mission is to create vibrant, sustainable living environments through strategic investments and a commitment to community development. With a portfolio of nearly 5,000 units and network of over 1,000 accredited investors, we strive to enhance the living experience for our residents and support communities within local neighborhoods. IMG’s culture is characterized by innovation and a steadfast commitment to creating value in multifamily investments. Learn more