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IMG’s Julie Flesner Shares Multifamily Centralization Insights at EliseAI Event in LA
Julie Flesner was selected as a panelist at the EliseAI Executive Leadership Conference in Los Angeles, where multifamily real estate owners and operators came together to discuss how AI and centralization are reshaping operational strategy.
Woodland Hills, CA – December 13, 2025 –With a strong track record in streamlining multifamily operations, Jules Flesner has led the charge in centralizing tech stack processes and delivering measurable gains in efficiency, data accuracy, and resident experience. Her hands-on approach and success in scaling systems across IMG’s $1B portfolio have made her a go-to expert in change management and operational innovation.
Inside the Event
Held at the Paséa Hotel Huntington Beach on December 10th, the one-day event kicked off with a market outlook presentation by EliseAI Co-Founder and CEO Minna Song. Throughout the day, attendees joined fireside chats and breakout sessions, hearing firsthand from national owner-operator firms on AI adoption strategies, centralization challenges, and real-world implementation lessons.
Key Topics Covered:
- Delinquencies on the Rise – Tech-enabled strategies for addressing rent collection challenges
- Call Centers, Phones & VoiceAI – The evolving role of automation in resident communication
- AI Adoption – Use cases, ROI, and impact on site teams and resident satisfaction
Centralization Panel Highlights
Flesner’s panel focused on centralization’s rising role in multifamily portfolios, covering:
- When and how centralization pays off
- Best-in-class tech stack integrations
- Starting points and best practices for centralized ops
- Real-life value from AI tools
- Advice for operators exploring AI-driven centralization
From strategic planning to practical implementation, Flesner’s contributions reflected the broader shift in multifamily toward leaner, smarter, and tech-forward operations and investor reporting processes.